Shipping Policy

Shipping Policy

At Watchez Store, we strive to deliver your purchases to you as quickly and efficiently as possible. Please review our Shipping Policy for details on our shipping methods, handling times, and expected delivery periods.

1. Order Handling Time

  • All orders are processed within 0 to 2 business days. This includes order verification, quality checks, and packaging.
  • Orders are not processed or shipped on weekends or holidays.

2. Shipping Time

  • After processing, your order will be shipped directly from our suppliers in China.
  • Estimated shipping time is between 2 to 7 business days, depending on your location and the shipping method selected at checkout.
  • Please note that shipping times may vary based on factors outside our control, such as customs processing times and unforeseen delays by the carrier.

3. Shipping Rates

  • Shipping rates will be calculated at checkout based on the delivery location and the selected shipping method.
  • Occasionally, we may offer promotional free shipping or discounts on shipping rates.

4. Tracking Your Order

  • Once your order is shipped, you will receive a shipping confirmation email that includes your tracking number. You can use this number to track the status of your shipment via the carrier’s website.
  • If you do not receive your tracking information within a few days after your order has been processed, please contact us at contact@watchez.store or live support on WhatsApp +49 1573 1088980

5. International Shipping

  • We currently ship to several countries, and shipping times will vary based on your location. Please note that import duties, taxes, and customs clearance fees may apply, depending on your country’s regulations. These charges are the responsibility of the customer.
  • If your country imposes customs duties or other taxes on international shipments, Loonusa is not responsible for covering those fees. We recommend checking with your local customs office for more information before placing an order.

6. Shipping Delays

  • While we strive to meet the shipping times outlined above, there may be delays due to unforeseen circumstances such as weather conditions, customs delays, or carrier issues. If your order is delayed beyond the estimated time frame, please contact us for assistance.

7. Undeliverable Packages

  • If a package is returned to us due to an incorrect address, refusal to accept the delivery, or failure to pick up the package from the delivery location, you may be responsible for the return shipping costs and any additional shipping fees to resend the package.

8. Lost or Damaged Items

  • We are committed to ensuring your package arrives safely. If your package is lost in transit or arrives damaged, please contact us within 7 days of receiving your order. We will work with the shipping carrier to resolve the issue and provide a replacement or refund if necessary.